Privacy Policy

This Privacy Policy explains how Russell and Lisa Stuart's Coaching Platform ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you interact with our coaching services, digital properties, including our website, applications, courses, coaching sessions, and other offerings (collectively, the "Services"). This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

Last updated: June 30, 2025

1. Information We Collect

We collect the following categories of personal and usage data:

  • Identity Data: name, username, profile information, date of birth, professional background
  • Contact Data: email address, phone number, physical address, emergency contact information
  • Technical Data: IP address, browser type, device identifiers, operating system
  • Usage Data: course progress, video views, lesson completion, coaching session attendance, community interactions
  • Payment Data: billing information, payment method details, transaction history
  • Coaching Data: session notes, goals, progress tracking, assessments, personal development plans
  • Content Data: comments, forum posts, messages, uploaded media, course submissions
  • Health & Wellness Data: stress levels, wellness goals, lifestyle information (only with explicit consent)
  • Cookie Data: preferences, session information, analytics data
2. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Consent: For marketing communications, analytics, health data, and personalized coaching insights
  • Contract Performance: To provide coaching services, courses, and fulfill memberships
  • Legitimate Interest: For security, fraud prevention, service improvement, and business operations
  • Legal Obligation: To comply with applicable laws and professional coaching standards
3. How We Use Your Information

We use your personal information for the following purposes:

  • Coaching Services: Delivering personalized coaching sessions, tracking progress, and developing action plans
  • Course Delivery: Providing access to courses, tracking completion, and issuing certificates
  • Community Building: Facilitating member interactions, group coaching, and peer support
  • Content Personalization: Recommending relevant courses, resources, and coaching programs
  • Progress Tracking: Monitoring your development journey and celebrating milestones
  • Communication: Sending course updates, coaching reminders, and motivational content
  • Payment Processing: Managing subscriptions, processing payments, and handling refunds
  • Platform Improvement: Analyzing usage patterns to enhance our services and develop new offerings
4. Coaching-Specific Data Handling

As a coaching platform, we handle sensitive personal development information with special care:

  • Session Confidentiality: Coaching session notes and recordings are encrypted and access-controlled
  • Goal Privacy: Personal goals and progress are only shared with your explicit consent
  • Assessment Data: Personality assessments and evaluations are stored securely and used only for coaching purposes
  • Professional Standards: We adhere to International Coach Federation (ICF) ethical guidelines
  • Data Minimization: We only collect coaching data necessary for your development journey
5. Disclosure of Your Data

We may share your data with:

  • Coaching Team: Certified coaches and support staff (under strict confidentiality agreements)
  • Service Providers: Hosting, analytics, email services, payment processors, video conferencing platforms
  • Certification Bodies: For course completion certificates and professional development records
  • Legal Authorities: When required by law or to protect safety and wellbeing
  • Business Transfers: In case of merger, acquisition, or sale of assets (with notice and consent)

We never sell your personal coaching information or share it for marketing purposes without explicit consent.

6. International Data Transfers

If you are located outside the United States, your information may be transferred to, processed, and stored in the U.S. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) for GDPR compliance
  • Adequacy decisions where applicable
  • Additional security measures for sensitive coaching data
7. Data Retention

We retain your data for as long as necessary to fulfill the purposes described in this policy:

  • Account data: Until account deletion or 7 years of inactivity (for coaching records)
  • Coaching session data: 7 years after last session (professional standards requirement)
  • Course progress: Permanently (for certificate verification and continued learning)
  • Payment data: 7 years for tax and accounting purposes
  • Marketing data: Until you withdraw consent or 2 years of inactivity
  • Legal compliance: As required by applicable laws and professional standards
8. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data and coaching records
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your data (subject to professional record-keeping requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: For processing based on consent (doesn't affect past processing)
  • Coaching Records: Access your coaching session notes and progress reports

To exercise these rights, please contact us at privacy@lisastuart.com or use our contact form. We will respond within 30 days (GDPR) or 45 days (CCPA).

9. Children's Privacy

Our coaching services are designed for adults (18+). We do not knowingly collect personal information from minors without appropriate parental consent. If we become aware that we have collected data from a minor without consent, we will delete it promptly.

10. Data Security

We implement comprehensive security measures to protect your sensitive coaching data:

  • Encryption: End-to-end encryption for coaching sessions and sensitive data
  • Access Controls: Role-based access with multi-factor authentication
  • Regular Audits: Security assessments and penetration testing
  • Staff Training: Ongoing privacy and security training for all team members
  • Incident Response: Rapid response procedures for any security incidents
  • Professional Standards: Compliance with coaching industry security best practices
11. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the CCPA and CPRA. For detailed information about your California privacy rights, please see our California Privacy Rights page.

12. Cookie Policy

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our platform. Continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@lisastuart.com

Privacy Officer: Lisa Stuart

Mailing Address:
Lisa Stuart, LLC
Privacy Department
Beverly Hills, CA 90210

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